Terms and Conditions

1. Services

NexAI provides AI automation and workflow automation services, which may include but are not limited to: automation design and implementation, AI agent/chatbot setup, voice AI systems, workflow integrations, and related consulting services ("the Project" or "Services"). The specific scope, deliverables, and timeline for each engagement will be outlined in a separate proposal, invoice, or agreement provided to the Client prior to the start of work.

2. Payment

Payment is due as outlined in the invoice or agreement provided for your Project. Work will not begin until the agreed-upon payment (or deposit, if applicable) has been received in full. All NexAI services listed on the site are one-time purchases unless otherwise agreed in writing. Any future maintenance, support callback, or revision request outside the original scope is billed at a flat $200 maintenance fee.

3. Refund Policy

3.1 — Standard Refund Window

Clients may request a full refund within 48 hours of making payment, provided that work on the Project has not yet begun. After 48 hours have passed from the time of payment, no refunds will be issued, except as outlined in Section 3.2 below.

3.2 — Satisfaction Guarantee at Project Delivery

Notwithstanding Section 3.1, once the Project is completed and formally presented to the Client for the first time, if the Client is not satisfied with the delivered work, the Client is entitled to a full refund, provided that:

• The refund is requested at the time of the initial presentation/delivery, or within a reasonable time immediately following it; and
• The Client has not requested revisions, approved the work, or begun using the automation/deliverable in a live business environment.

3.3 — Exclusions

Refunds are not available for:

• Projects that have already been approved and/or are in active use by the Client
• Change-of-mind requests made after the Client has approved deliverables
• Delays or dissatisfaction caused by the Client's failure to provide necessary access, information, or feedback in a timely manner
• Third-party tool or subscription costs already incurred on the Client's behalf (e.g., software licenses purchased to build the automation)

4. Project Timelines

Estimated timelines will be communicated at the start of the Project. Timelines are estimates, not guarantees, and may be affected by factors such as Client responsiveness, scope changes, or third-party platform limitations. NexAI will communicate proactively if delays occur.

5. Revisions

The number of included revision rounds (if any) will be specified in the Project proposal or agreement. Revisions requested outside the agreed scope may incur additional charges, to be discussed and approved by the Client before work begins.

6. Client Responsibilities

The Client agrees to:

• Provide timely access to any accounts, tools, data, or platforms necessary to complete the Project
• Provide clear and timely feedback during the Project
• Ensure they have the legal right to share any data, credentials, or materials provided to NexAI

7. Intellectual Property

Upon full payment, the Client owns the final automation/workflow deliverables built specifically for their business. NexAI retains ownership of any pre-existing tools, templates, frameworks, or internal processes used to build the deliverable, and may reuse general methods, non-confidential techniques, and know-how in future projects for other clients.

8. Third-Party Tools and Platforms

Projects may rely on third-party software or platforms (e.g., automation platforms, AI model providers, CRMs). NexAI is not responsible for outages, pricing changes, policy changes, or service interruptions caused by third-party providers. Any subscription or usage costs for third-party tools required to run the automation are the responsibility of the Client unless otherwise agreed in writing.

9. Confidentiality

NexAI agrees to keep any confidential business information shared by the Client private and will not disclose it to third parties, except as necessary to complete the Project or as required by law.

10. Limitation of Liability

NexAI will make reasonable efforts to deliver high-quality, functioning automations. However, NexAI is not liable for indirect, incidental, or consequential damages arising from the use of the delivered automation, including but not limited to lost profits, data loss, or business interruption, except where such liability cannot be excluded by law.

11. Termination

Either party may terminate an ongoing engagement with written notice. If the Client terminates after work has begun and outside the 48-hour refund window described in Section 3, payment for work completed up to that point is non-refundable, and any satisfaction guarantee under Section 3.2 no longer applies once the Project is cancelled before delivery.

12. Changes to These Terms

NexAI reserves the right to update these Terms at any time. Continued use of NexAI's services after changes are posted constitutes acceptance of the updated Terms.

13. Contact

For questions about these Terms, please contact:

Nicolas Gonzalez
NexAI
NexAIautoagency@gmail.com
Phone: 305-803-8066